Victim's Code

The Code of Practice for Victims describes the standards of service that victims of crime can expect to receive from all parts of the Criminal Justice System, it sets out specific obligations which prosecutors, caseworkers and those working in Witness care units will need to meet. This module takes you through these in detail and sets out the rationale behind them, helping you to improve the service we provide.

No Witness, No Justice

These modules are intended to help all staff who currently work in Witness Care Units, as well as providing a level of awareness of the project for all staff. These modules form part of the training package which has been developed for the WCU staff and managers and should complement any other training that you have received.

How does the CJS work?

This module is primarily aimed at new starters who are unfamiliar with the CJS and aims to provide an overview of how the Criminal Justice System works to compliment their induction process into the CPS. The module outlines the purpose of the Criminal Justice System and its targets and explains the roles of its key agencies and departments. An overview to the Criminal Justice Process is also included, which explains the court processes and the role of the Prison Service and National Probation Service. The module also provides other sources of useful information including other prosecuting authorities.

Equality and Diversity

The Equality and Diversity module is intended to explain your responsibilities with regards to Equality and Diversity and to give you an understanding of the rights that you have under both CPS policy and the wider legislation.

By the end of the module delegates will be able to:

• This module covers why diversity is good for the CPS and studies key laws relating to equality in the workplace.
• Refer to the key policies and procedures relating to equality in their employment and in service delivery.
• Access internal policy and strategy, also external sources of help and information.
• Demonstrate an understanding of some of the dynamics of discrimination and will have examined actions to take to actively contribute in a diverse organisation.
• Explain key components of the CPS community engagement strategy.

Written Communication Skills

Because of the large and lasting impact written communications can have on those receiving them they always need particular care. This module aims to provide practical advice to those who may not be familiar with drafting written communications or those who would like to refresh their approach. The module looks at how effective your writing style is and suggests objectives for producing clear written communications with practical tips and helpful exercises and examples. The module also considers other aspects of written communication such as translations, presentation, use of words and other points which users may find helpful.

This module will provide users with some useful techniques to improve written communication skills by the end of this course the learner should be able to:

• Self assess their own style of communication.
• Define good drafting skills and demonstrate good practice.
• Structure the presentation of written communications.
• Explain various tools that will enhance written communications.
• Have a plain speaking resource guide to refer to in the future.

Course exercises will give users a chance to reflect upon current skills and make changes if necessary.

How do I Learn?

This training course is here to help you improve your day-to-day working life.

This training course will help users improve their learning skills for application in day-to-day working life or further study situations. By the end of this course learners should be confident in:

• How to efficiently manage your time
• Different modes of studying
• Reading and taking useful notes
• How to write effectively

Typing Master

The Typing Master module aims to teach or improve learners touch typing skills. This course consists of 12 lessons covering the majority of the keyboard. The lessons which take approximately 30mins each to complete and are suited to beginners or improvers.

Performance Development Review

In this module you will be introduced to the new Performance Development Review (PDR) process which replaces the Performance Appraisal Review (PAR) process as the tool for managing performance in the CPS.

How to Write Great e-Learning

There are three modules to assist Subject Matter Experts (SMEs) when writing content for e-Learning. SMEs will learn the capabilities and limitations of e-Learning including blended learning, the components required to produce effective e-Learning, the project management process (and their part within it) and how to maintain content.

The e-Learning is supported by a delegate’s pack that will be used throughout the e-Learning modules and during the face-to-face training that follows the e-Learning.

Applicants Guide to Competency Based Selection

This e-Learning module is intended for any CPS staff who are applying for posts within the Service.